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Frequently asked questions
General
Setting up FAQs
· Pre-ordering a product guarantees that when the product is available, you will receive it. We allow pre-orders within a month of release, but most likely three weeks max.
· Pre-orders are paid for in advance at checkout. You can request a refund if the timeframe changes to a later date or is no longer available.
· We sell our products at events and other locations, our online inventory stock decreases, or the products listed online have already been sold or pre-ordered offline.
· All our products are handmade and toxic-free.
We do not store them on shelves or in a warehouse; knowing how many products to make within a timeframe for quality is more important than quantity, and pre-orders help determine this.
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